Reference

Privacy Policy — Account Security and Data Protection

Your account, deposits and personal information are protected through encrypted storage and strict access controls.

Account encryption on all devicesDANA, OVO, GoPay and QRIS verifiedYour data, your control
partitogel Privacy Policy — Account Security and Data Protection
CONTACT & REQUESTS

How to Request, Access or Update Your Data

Team online

Email Support

Send a data-access or deletion request to our privacy team at [email protected]. Include your account ID and the specific information you want to review or modify. Responses within seven business days.

Account Settings

Log into your partitogel account and update your email, phone or profile details directly in the Account menu. Changes take effect immediately and are logged for security audit purposes.

Live Chat Inquiry

Open the live chat from the lobby (lower right corner) and ask to speak with our privacy specialist. Available during your local business hours; responses usually within two hours during open times.

SECURITY & TRANSPARENCY

How We Handle Your Information and Protect Your Privacy

Data Encryption

All personal and financial information sent to partitogel travels over TLS 1.2 encryption.

Access Controls

Only authorised partitogel staff with a documented business need can view your account data. Access is logged and reviewed monthly.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which games and payment methods are…

Retention and Deletion

Account data is retained for five years after closure to satisfy regulatory audits.

Third-Party Sharing

We share payment information only with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals.

Policy Updates

When we update this policy, we notify you via email at least 30 days in advance.

Frequently Asked Questions About Your Data

Yes. Email [email protected] with your account ID and request a data export. We compile your account profile, transaction history, login records and communication logs into a single file and send it within ten business days. The export is provided in plain-text format.

Your account becomes inactive immediately, but we retain your core information (name, email, payment history) for five years to comply with audit requirements. You can request deletion of specific fields before account closure. Your payment data stays encrypted and is never shared after account termination.

No. We do not sell, lease or transfer your personal data to third parties for marketing or any other purpose. Payment processors (DANA, OVO, GoPay, QRIS) receive only the minimum information needed to process your transaction. All other data remains within our systems.

We encrypt all passwords using bcrypt hashing, log every login attempt with your IP address and browser type, and monitor for unusual activity on your account. You can enable two-factor authentication (2FA) via email to add an extra security layer. Never share your password with anyone, including partitogel staff.

Only you can see your full payment and transaction history in your account dashboard. Our support team can view anonymised transaction records if needed to investigate a dispute. Payment details (DANA, OVO, GoPay, QRIS account numbers) are encrypted and hidden from all staff except when required for fraud checks.

Session cookies (which keep you logged in) are required. However, you can disable analytics and marketing cookies in your browser or account settings without losing access. Disabling them may make the lobby slower to load, but your account and games will function normally.

Change your password immediately from your device. Then contact our live chat or email [email protected] with your account ID. We will review your login history, flag unusual activity and help secure your account. If a withdrawal was made without your permission, report it within 24 hours to activate fraud review.